IT Help Desk Analyst

We are seeking a dynamic and proactive IT Help Desk Analyst to join our technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of hardware, software, and network issues. Your expertise will help maintain seamless IT operations across the organization, empowering employees to work efficiently and securely. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Do you have experience in Technical documentation?, (1) computers & electronics;(2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (e.g., Microwave, wireless, fiberoptic); (5) IT security principles & methods; (6) Motorola MCC 7500 Radio Console; (7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc); (8) operating systems installation & configuration procedures; (9) network standards, protocols & procedures; (10) platform usage; (11) capabilities of network equipment including, routers, switches, bridges, & related hardware; (12) back-up & recovery techniques; (13) technical writing & documentation practices.

Skill for: (14) reading comprehension; (15) speaking; (16) service orientation; (17) installation; (18) troubleshooting; (19) critical thinking; (20) systems evaluation & operational / systems monitoring.