Desktop Support Specialist

Do you have experience in Ticketing system technical support?, Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)

This will be a second shift position, 3:00 PM to 11:00 PM, straight 8, with overtime needed as requested. Is your candidate available to work these hours as well as overtime when requested?

This position requires the candidate to be Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. Have your candidates worked in either of these software programs? If so, how long?

This position will require EXCELLENT phone customer service experience. Please provide the amount of time your candidate has with these skills and at what position did they use them?

This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11:00 PM)

Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (e.g., Microwave, wireless, fiberoptic); (5) IT security principles & methods; (6) Motorola MCC 7500 Radio Console; (7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc); (8) operating systems installation & configuration procedures; (9) network standards, protocols & procedures; (10) platform usage; (11) capabilities of network equipment including, routers, switches, bridges, & related hardware; (12) back-up & recovery techniques; (13) technical writing & documentation practices.