PC Support Technician

Benecard Services, LLC

Bonita Springs, FL, United States

3 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Working hours

Shift work

Job source

indeed.com

Tech stack

Microsoft Windows Adobe Acrobat Active Directory System Configuration Web Browsers Issue Tracking Systems Microsoft Office Network Connections Software Maintenance Software Project Management Peripherals User Accounts

Job description

User Support

Implementation, management and standardization of user accounts and settings, peripherals, desktop/laptop hardware and network connectivity.
Provide onsite and remote support to user issues that are logged and tracked using the

Company ticketing system

Provide end-user assistance with basic PC use and training if necessary
Physical access control, finger printing, ID issuing
Provide and maintain a high degree of customer service and responsiveness to users and their needs by meeting Service Level Agreement (SLA) numbers

User Hardware & Software Management, and Asset Tracking

Imaging, installation, configuration, and user setup of new company owned desktops/laptops, printers, mobile phones, peripherals, and other miscellaneous hardware according to IT policy.
Installation, management and standardization of all company-approved software on end user systems (including but not limited to Windows OS, AV, Adobe acrobat, MS Office 365 suite, browsers, etc.).
Escalation, POC and ownership for external vendor service calls
Printer/Scanner/Fax Installation, setup, maintenance, tracking and purchasing of supplies.
Other duties as assigned

Requirements

Do you have experience in User training (technical support)?, This position encompasses a wide range of duties and responsibilities including End User support, Documentation, Incident support, Hardware installation & Software maintenance, and asset tracking. This position reports to the IT Tech Support Supervisor. The candidate must have the ability to work independently and as part of a team to complete service requests, handle multiple projects, prioritize workload deadlines and be available off hours for an on-call rotation., * 0-3 years’ experience as a PC Support Technician

Experience with MS Windows 7 & Windows 10 installation, configuration, support and troubleshooting
Experience with Active Directory user and computer provisioning
Experience with MS Office 2010-Office 365 installation and support
Experience installing, configuring and supporting printers/scanners/faxes
Experience meeting defined service level objectives
Strong organizational skills
Troubleshooting and analytical skills to diagnosis issues and find resolution