IT Help Desk Tier 1-2

• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Confer with users and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Develop training materials and procedures, and/or train users in the proper use of hardware and software
• Refer major hardware or software problems or defective products to main escalation point
• Order, setup and supply users with IT hardware
• Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
• Conduct basic troubleshooting of local area networks (LANs), wide area networks (WANs), and Internet systems
• Mobile device management
• PC/Printer installations
• First level support to employees

IT Help Desk Admin

Do you have experience in Windows Server administration?, * 2 years’ experience in infrastructure and/or help desk support

• Strong ability to work in a fast paced environment
• Experience with Cloud Computing Services (AWS, VMware, Synology, Quest, Azure)
• Experience with Microsoft Windows Server, Exchange Admin, Google Workspace
• Hardware configuration (HP, Dell, Cisco, Meraki, Lenovo, Asus, Mac)
• Virtualization technology Experience (VMware, Hyper-V)
• Experience troubleshooting and resolving issues remotely and in the field