IT Operations Analyst / Customer Service Representative

(1) Respond to a variety of inbound colleague calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and colleagues

(4) Identify and escalate wide-impact or potential wide-impacting outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

Do you have experience in Word embeddings?, 1.) Above average computing and navigational skills

2.) Exceptional customer service skills in a client facing role such as a call center/tech support role - must have exp. with customer support

3.) Team player who collaborates effectively with peers and other teams but can also work well independently

4.) Good knowledge of MS Office 365 (Word, Excel, OneNote and PowerPoint)

5.) Ability to type at least 30 words per minute

3.63.6 out of 5 stars Columbia, SC 29210 $17 - $18 an hour - Contract

Provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.