Technical Support Specialist

We are seeking a dynamic and dedicated Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless software and hardware performance, and delivering exceptional customer service to our users. Your expertise will help maintain the stability of our IT infrastructure, support end-users across various operating systems, and contribute to the overall efficiency of our technology environment. If you thrive in a fast-paced setting and are passionate about solving complex technical challenges, this opportunity is perfect for you!, * Provide comprehensive technical support to end-users via help desk platforms such as ServiceNow and Jira, addressing hardware, software, network, and operating system issues promptly.

• Troubleshoot software problems across multiple platforms including Windows, macOS, and Linux, ensuring minimal downtime.
• Manage computer hardware assets by installing, configuring, repairing, and maintaining desktops, laptops, mobile devices, and peripherals.
• Assist with computer network administration tasks such as configuring TCP/IP settings, DNS records, VPN connections, firewalls like Meraki and BMC Remedy for issue resolution.
• Support IT infrastructure components including Active Directory, Group Policy Objects (GPO), Windows Server environments, Linux servers, and network switches.
• Monitor and troubleshoot network connectivity issues related to LAN/WAN environments using analysis skills and tools like Cisco or Meraki management consoles.
• Collaborate with cross-functional teams to implement security measures such as firewall rules and VPN access controls while adhering to best practices in network security.
• Document all support activities thoroughly within ticketing systems like ServiceNow or Jira to ensure clear communication and follow-up.
• Assist in deploying updates or patches using tools like SCCM or other deployment solutions to keep systems secure and up-to-date.

Do you have experience in Customer communication?, * Proven experience providing technical support with a strong understanding of software troubleshooting and hardware management.

• Expertise in computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN setup, VPN configurations, firewall management (e.g., Meraki), and network administration.
• Proficiency in operating systems such as Microsoft Windows (including Windows Server), macOS, and Linux environments.
• Familiarity with IT support tools like BMC Remedy, ServiceNow, Jira for ticketing and issue tracking.
• Knowledge of Active Directory management, Group Policy Objects (GPO), DNS configuration, and Windows Server administration.
• Ability to troubleshoot computer hardware components including desktops, laptops, mobile devices, printers, and peripherals efficiently.
• Strong communication skills to clearly explain technical issues to non-technical users while providing excellent customer service.
• Experience supporting remote access solutions such as VPNs and remote desktop protocols to facilitate flexible work arrangements.
• Understanding of network security principles including firewall rules management and intrusion prevention strategies. Join us as a Technical Support Specialist where your problem-solving skills will make a real difference! Bring your enthusiasm for technology and your commitment to exceptional service - together we’ll keep our systems running smoothly while empowering our users every step of the way!

Pulled from the full job description

• 401(k)
• Dental insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule