Technical Support Specialist

We are seeking a dynamic and motivated Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless operation of hardware and software systems, and delivering exceptional customer support. Your expertise will help maintain the integrity of our IT infrastructure, support end-users across various platforms, and troubleshoot complex technical problems with confidence. This is an exciting opportunity for someone passionate about technology, eager to make a tangible impact, and dedicated to delivering outstanding service., * Provide comprehensive technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues efficiently and professionally

• Assist users with operating systems including Windows, macOS, and Linux, ensuring optimal performance and security
• Manage customer support tickets, documenting issues clearly and tracking resolution progress to ensure timely responses
• Troubleshoot computer networking problems such as LAN, DNS, TCP/IP, VPN connections, and wireless configurations to restore connectivity swiftly
• Support hardware components including desktops, laptops, mobile devices, printers, and other peripherals by diagnosing and resolving equipment issues
• Configure and manage Active Directory accounts, GPO (Group Policy Objects), and user permissions to maintain security protocols
• Collaborate with IT infrastructure teams on network troubleshooting tasks involving TCP/IP protocols, DNS management, LAN configurations, and overall system stability
• Assist in the setup and maintenance of IT equipment including computer hardware upgrades and software installations
• Communicate technical solutions clearly to non-technical users while maintaining a positive customer service approach
• Support remote users by providing assistance with VPN access and remote desktop tools to ensure productivity from any location

• Proven experience in technical support or help desk roles within a fast-paced environment
• Strong knowledge of Windows operating systems (Windows 10/11), macOS, Linux distributions, and mobile device management
• Hands-on experience with computer networking concepts such as LAN/WAN setup, DNS configuration, TCP/IP troubleshooting, VPNs, and LAN security protocols
• Familiarity with help desk systems for ticket management and issue tracking processes
• Ability to troubleshoot hardware components including computer hardware failures and peripheral devices
• Experience supporting IT infrastructure components like Active Directory management and GPO implementation
• Excellent communication skills with the ability to explain technical concepts clearly to diverse audiences
• Analytical mindset with strong problem-solving skills to diagnose issues efficiently and implement effective solutions

Join us as a Technical Support Specialist if you’re energized by solving complex problems, supporting users across multiple platforms, and contributing to a resilient IT environment. Your expertise will empower our team’s productivity while advancing your career in technology support!

Pulled from the full job description Tuition reimbursement Flexible schedule, * Flexible schedule

• Tuition reimbursement