Desktop Support Technician

TechOne IT LLC

Irvine, CA, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$55,203.0 - $58,240.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

IEEE 802.1X Active Directory Apple Mac Systems JIRA Dynamic Host Configuration Protocol Linux Domain Name System (DNS) Virtual Private Networks (VPN) System Center Configuration Manager Azure Active Directory Microsoft SharePoint TCP/IP

+8 more

Wide Area Networks Wi-Fi Technology Office365 Microsoft InTune Information Technology Casper Suite Gsuite Servicenow

Job description

The Desktop Support Technician provides high-level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.

Essential Duties

· Resolve Service Desk incidents and requests within SLA

· Provide face-to-face and virtual end user support

· Deploy systems, equipment, applications, and updates

· Troubleshoot WAN/LAN/Wi-Fi issues and support infrastructure projects

· Manage hardware inventory and coordinate replacements

· Support telephony, video conferencing, and breakroom equipment

· Maintain documentation and knowledge base articles

· Provide end user training as needed

· Maintain AD/Entra ID profiles, groups, and access provisioning

· Identify automation opportunities to improve support operations

Requirements

Do you have experience in macOS administration?, Do you have a Bachelor’s degree?, · 3-5+ years as a Desktop Support Technician

· Experience supporting 300-500+ user environments

· 2+ years hardware troubleshooting in manufacturing

· 2+ years Active Directory maintenance

· Experience supporting executives and VIPs

· Hands-on support for Windows 10/11 and macOS

Skills & Certifications

· CompTIA A+ or MCDST preferred

· Bachelor’s degree in a technical discipline required

· Strong analytical and problem-solving skills

· Excellent communication and customer service skills

· Adaptability and willingness to learn evolving technologies

Technical Skills

· OS: Windows 10/11, macOS, basic Linux

· Suites: O365, SharePoint, G Suite, Exchange

· Endpoint tools: Intune, JAMF, SCCM, NinjaOne

· Identity: AD, Azure AD

· Networking: TCP/IP, DNS, DHCP, VPN, 802.1x

· Ticketing: ServiceNow, Jira Service Management

· Hardware: PC/Mac, mobile devices, peripherals., * How many years of hands-on experience do you have with Intune, JAMF, SCCM, or NinjaOne for endpoint management?

About the company

How many users have you supported in your environment, and have you provided VIP/executive desktop support?
How many years of experience do you have troubleshooting Windows/macOS, Active Directory, and network issues (LAN/Wi-Fi/VPN)?