Technician III, Campus Support Services

This role provides frontline technology support for faculty, staff, and students by responding to requests for equipment, supplies, and technical assistance. The position supports inventory management, performs minor equipment repairs, and installs and troubleshoots computer hardware and software. The role also produces campus-level instructional and promotional digital media and serves as a liaison for campus technology needs, including user support and training., Essential Performance Requirements* Completes scheduled technology setups; ensures equipment is in good operating condition, correct software, firmware, and updates are done to the integrated systems Answers client’s inquiries in person and via telephone concerning systems operation and responds to emergency calls for assistance/Performs repairs/adjustments on equipment Assists with equipment troubleshooting, maintenance, and research; provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e., Extron/Crestron) Diagnoses system hardware, software, and operator problems; instructs user in use of equipment, software, and manuals Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively Assists with maintaining inventory of all campus technology equipment Maintains the schedule of campus events related to technology and assists with the installation and preparation of technology for events Assists with scheduling requests for equipment and software for classrooms Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre-production, production, and post-production stages of the video process (i.e., familiar with Adobe CS6/Premiere, etc.) Assists the district Video Support team and the Video Conferencing team as needed

Service Excellence Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) Supports the mission, values, goals, and principles of the College

Supervision Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Associate’s degree or 60 college credits and three (3) years’ working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience

Preferred Qualifications:

Degree in Information Technology, Computer Information Systems, or related field Current AV certification

Knowledge, Skills and Abilities:

Knowledge of Creston and Extron equipment Knowledge of advanced computer graphics and computer networking Skilled in using and supporting microcomputers Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software Ability to work effectively in a collaborative environment Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals, The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally exert up to thirty-five pounds of force occasionally, up to twenty pounds of force frequently, and/or up to twenty pounds of force constantly having to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.