Technical Support Representative - Long Beach, CA (Temp to Hire)

The Technical Support Representative will work with internal and external customers on technical issues., * Production of timely and detailed service reports.

• Appropriately actioning daily reports and providing status updates in a timely manner.
• Keeping meticulous records and technical support logs, follows established company procedures and but not limited to strategic problem solving.
• Interacting with and providing support to stakeholders across the globe.
• Handling inbound inquires through phone, email and instant messaging and routing to appropriate support groups.
• Providing expedited support for prioritized cases.
• Generate Return Material Authorizations (RMAs) and track RMAs until back in house.
• Arranges for inbound and outbound transportation of repaired equipment as well as the collection of any loaned devices (as necessary).
• Additional duties as assigned by Manager.

Required:

• High school diploma or GED required
• At least 1 year of experience in a call center or technical support environment
• Customer experience focused
• Detail oriented
• Excellent oral / written communication in English
• Ability to work as a team or independently
• A data entry or contact center or helpdesk background
• Occasionally able to lift to 20lbs
• Basic to Intermediate skills in Excel and Smartsheet applications

Desired:

• Works on side projects designed to improve business operations and efficiency
• Bilingual (Spanish)

$19.86 - $23.00 an hour 401(k), Health insurance, Paid time off Full-time 3600 East Burnett Street, Long Beach, CA 90815, This is a contract/contingent role. The pay rate for this engagement is $19.86 - $23.00 per hour. Compensation for this role is paid by an authorized third-party staffing agency, who will serve as the employer of record for this engagement. Hydrafacial compensation and benefits programs - including health insurance, 401(k), and paid time off - do not apply to this role. Benefits eligibility, if any, is determined by the employer of record.

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.