Help Desk

• Provide first line support to internal employees via voice and chat as part of a 24x7 Global Service Desk.
• Manage multiple live chats concurrently and deliver technology support for up to two clients simultaneously.
• Troubleshoot basic issues with Microsoft applications and proprietary systems.
• Document tickets with clear, detailed notes for escalation to second line teams when needed.

Do you have experience in Ticketing system technical support?, We are seeking a Service Desk Analyst to join our dynamic team. The ideal candidate will have strong experience in first line support, Microsoft application troubleshooting, and multi-channel client care and a proven ability to resolve incidents efficiently, document tickets clearly, and meet operational metrics in a fast-paced environment., * Proficiency in supporting Microsoft applications and enterprise desktops.

• Strong customer service skills with clear verbal and written communication.
• Ability to handle multiple concurrent chats and meet defined service levels and quality metrics.
• Experience with ticketing tools and accurate incident documentation.

Preferred Skills:

• Background in a 24x7 service desk or contact center environment.
• Familiarity with ITIL practices and incident escalation workflows.