Part Time College Services Associate

An employee in this position is responsible for providing support, guidance and referrals to students of SUNY Adirondack and for communicating/responding to customers as needed through established protocol. The work is performed under the direct supervision of the designated area or Departmental supervisor or Administrator. Supervision of others is not a function of this class. The incumbent performs related work as required.

Major Responsibilities

• Communicates and responds to departmental customers through phone calls, emails, etc., from staff, faculty, parents, students and outside agencies

• Advises and guides students on the appropriate College and SUNY processes and procedures

• Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly

• Prepares correspondence and reports as necessary

• Serves as a front-line representative, addressing student questions and concerns, with attention toward student development and educational needs

• Assists departments in the procurement of textbooks, instructional materials or similar

• Orders supplies for departments as needed

• Maintains multiple individual and/or departmental calendars, files and records

• Works independently and collaboratively on departmental projects

• Mentors student employees and coordinates their assignments

• May assist college staff with departmental intake, registration, retention, and completion efforts

• May assist with orientation and training of new staff

• May assist with orientation, campus tours or student recruitment events

• Uses computer applications or other automated systems such as spread sheets, word processing, calendar, email and applicable database software/systems with proficiency in performing work assignments

• Ensures an accurate processing of information and input into appropriate software program when necessary for data

• Maintains and adheres to departmental confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communications

• Assists as needed to support departmental daily operations.

• Good knowledge of office practices and procedures

• Working knowledge of College’s policies and procedures, academic requirements, campus resources, student life, and support services

• Ability to organize, coordinate and prioritize projects

• Ability to work with a diverse population

• Ability to identify students’ needs for services in order to make appropriate referrals

• Ability to operate a personal computer and to learn and use a variety of software packages

• Ability to maintain confidentiality

• Excellent oral and written communication skills; Excellent interpersonal/human relations skills

Educational Requirements

a) Bachelor’s degree; or

b) Associate’s degree and two (2) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers; or

c) Graduation from a high school or possession of a high school equivalency diploma and four (4) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers, NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet athttp://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

This position is a Competitive Class position subject to all regulations of the Warren County Department of Civil Service.