Technical Services Specialist

Are you passionate about quality, precision, and making an impact in the nutritional and dietary supplement industry? Protein Research is looking for a detail-oriented Technical Services Specialist to join our Quality Assurance team. In this dynamic, cross-functional role, you’ll serve as the vital bridge between Quality, R&D, and Production - ensuring that every product we deliver meets the highest standards of compliance, accuracy, and operational excellence.

You’ll take ownership of critical workflows - from Master Manufacturing Records and label compliance to third-party certifications and regulatory support - all while collaborating with talented teams across the organization. If you thrive in a fast-paced environment and love turning complexity into clarity, this is the role for you.

What You’ll Do

• Master Manufacturing Records: Compile, review, and route all Master Manufacturing Record (MMR) elements for approval.
• Initiate and manage project tracking systems for MMR updates - including formulation changes, label updates, and specification revisions - driving them through to completion.
• Documentation Management: Update and track approvals for Finished Product Specifications and MMRs for food and dietary supplement products, maintaining strict adherence to Good Documentation Practices.
• Label Compliance: Review and approve product labels in collaboration with customers and R&D teams.
• Facilitate necessary edits, track changes, and organize master copies to ensure full regulatory compliance.
• Certification & Audit Support: Support the submission and maintenance of third-party certifications including Organic, NSF, GFCO (Gluten-Free), Non-GMO Project, Kosher, and Halal - and assist in their respective audits.
• Regulatory Support: Provide technical and administrative support for regulatory inquiries and internal projects to meet customer and stakeholder needs.
• Supplier Qualification: Assist in collecting supplier documentation and manage the qualification program.
• Records Retention: Oversee the scanning, filing, and organization of documents to ensure audit readiness at all times., * Be part of a mission-driven team dedicated to quality and innovation in the nutritional supplement industry
• Collaborate cross-functionally with R&D, Production, Supply Chain, and Customer Service teams
• Grow your career in a role that blends technical expertise with project management and regulatory knowledge
• Work in a supportive, fast-paced environment where your attention to detail truly makes a difference

Do you have experience in Technical writing within manufacturing?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent professional experience

• Proficiency in Microsoft Office (Word, Excel, Outlook), Project Mgmt and ERP software; ability to quickly master new platforms
• Acute attention to detail with high accuracy in technical editing
• Strong organizational and analytical problem-solving skills
• Ability to manage shifting priorities in a fast-paced environment
• Excellent written and verbal communication skills

Preferred:

• 5+ years of experience in the nutritional/dietary supplement industry
• Prior experience in nutritional and dietary supplement labels
• Prior administrative, regulatory and/or quality control experience
• Knowledge of manufacturing processes, GMPs, dietary supplement regulations, and product lifecycle, * Technical documentation: 2 years (Required)
• Compliance management: 2 years (Preferred)

Language:

• English (Required)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, At Protein Research, we believe in investing in our employees. You’ll receive competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive environment. You’ll also be part of a team that is committed to quality and food safety, making a tangible impact on the lives of our customers., * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance