Our client is seeking an IT Support Technician to provide technical support, troubleshoot hardware and software issues, and support daily IT operations across multiple locations. This role is based in Jersey City and may require travel to other campus locations as needed., * Provide technical support to users through phone, email, chat, remote assistance, and in-person interactions

• Troubleshoot and resolve hardware, software, network, and system-related issues in a timely manner
• Serve as the primary escalation point for advanced support requests and coordinate issue resolution
• Document service requests, troubleshooting activities, and solutions within the ticketing system
• Assign and monitor the work of student workers and part-time staff as needed
• Attend meetings, training sessions, and other activities related to assigned responsibilities

Do you have experience in Ticketing system technical support?, * Previous experience in IT support, help desk, desktop support, or a related technical role

• Strong knowledge of computer hardware, software applications, and troubleshooting
• Experience working with ticketing systems and documenting technical support activities
• Excellent customer service, communication, and interpersonal skills
• Reliable transportation and flexibility to travel between locations and work occasional evenings or weekends as needed, * IT support: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. J & J works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits. Stay on top of every opportunity - whenever you choose - even on the go. Download J & J’s Buzz app and get 1-tap apply, notifications of AI-matched jobs, and much more. Get Started at: www.JJStaff.com.

We Specialize in: Office, Skilled Industrial, Technical/IT, Healthcare, Legal, Accounting & Finance, Academic, Pharmaceutical, & Professional.

Benefits: J & J offers weekly pay, Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a Referral Bonus.

INDPRI

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

J & J is a veteran founded and owned company honored by Forbes as one of the nation’s Best Professional Recruiting Firms.