IT Support Specialist

Join our dynamic team as an IT Support Specialist and become the backbone of our technology operations! In this energetic role, you’ll provide vital technical support to ensure seamless computer and network functionality across our organization. Your expertise will help maintain a robust IT infrastructure, troubleshoot software and hardware issues, and deliver exceptional customer service to users at all levels. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business operations., * Deliver prompt and effective technical support for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.

• Troubleshoot software problems related to Microsoft Office applications, operating systems, and specialized enterprise tools such as SCCM, ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware assets, including desktops, laptops, mobile devices, printers, and peripherals, ensuring optimal performance and timely repairs.
• Assist with computer networking tasks such as configuring TCP/IP settings, DNS management, LAN/WAN troubleshooting, VPN setup, firewall configuration, and network security measures like Meraki devices.
• Support Active Directory administration, including user account management via GPO (Group Policy Objects), and handle user access requests efficiently.
• Maintain IT infrastructure by monitoring servers (Windows Server), managing network devices like switches and routers, and supporting network administration activities.
• Utilize tools like SCCM for software deployment and updates; employ ServiceNow or Jira for ticket tracking; utilize BMC Remedy for incident management to ensure swift resolution of issues.
• Conduct analysis of support tickets to identify recurring problems and recommend improvements to enhance system reliability and user experience.
• Communicate clearly with end-users through help desk channels, providing guidance on operating systems, mobile device troubleshooting, and general IT support needs.

Do you have experience in Ticketing system technical support?, * Proven experience in providing technical support in a fast-paced environment with excellent customer service skills.

• Strong knowledge of computer hardware components and troubleshooting techniques for desktops, laptops, printers, and mobile devices.
• Proficiency in operating systems such as Windows (including Windows Server), macOS, and Linux environments.
• Hands-on experience with computer networking concepts including TCP/IP protocols, DNS configuration, LAN/WAN management, VPNs, firewalls (e.g., Meraki), and network security best practices.
• Familiarity with enterprise tools like SCCM for software deployment; Active Directory for user management; Group Policy Objects (GPO) for policy enforcement; ServiceNow or Jira for incident tracking; BMC Remedy for ticket resolution.
• Ability to analyze system logs and support tickets to identify root causes of issues quickly.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are a plus but not mandatory. Embark on a rewarding journey where your technical expertise fuels our success! We are committed to fostering an inclusive environment where innovation thrives-join us today as we keep our technology running smoothly!

$27.09 - $35.00 an hour - Full-time, Contract