IT Assistant

Join our dynamic team as an IT Assistant and become a vital part of our technology-driven environment! In this energetic role, you will provide essential technical support, manage computer systems, and ensure the smooth operation of our IT infrastructure. Your proactive approach and excellent communication skills will help us deliver exceptional service to all users, fostering a seamless digital experience across our organization. This paid position offers an exciting opportunity to develop your IT expertise while supporting a vibrant workplace., * Deliver prompt and effective technical support to users experiencing hardware, software, or network issues

• Manage computer systems, including installation, configuration, and maintenance of desktops, laptops, and peripherals
• Troubleshoot software problems across operating systems such as Windows and macOS, ensuring minimal downtime
• Maintain and support computer networking components like LAN (Local Area Network), VPN (Virtual Private Network), and firewalls to ensure secure connectivity
• Assist with hardware upgrades, repairs, and inventory management of computer hardware components
• Support IT infrastructure operations by utilizing tools like BMC Remedy, ServiceNow, Jira, and help desk ticketing systems for issue tracking and resolution
• Collaborate with team members to implement security measures including firewall configurations and network access controls
• Provide user training on basic IT procedures and best practices to enhance overall digital literacy

Do you have experience in Ticketing system technical support?, * Proven experience in IT support or desktop support roles with a strong understanding of operating systems such as Windows and macOS

• Familiarity with computer networking concepts including LAN setup, VPNs, firewalls, and network troubleshooting
• Proficiency in managing computer hardware and software troubleshooting across various platforms
• Knowledge of IT support tools like ServiceNow, Jira, BMC Remedy, or similar ticketing systems
• Excellent communication skills to clearly explain technical issues to non-technical users
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail
• Nice-to-have skills include experience with Linux operating systems and familiarity with help desk operations

This role is perfect for motivated individuals eager to grow their IT career in a supportive environment. If you’re passionate about technology and customer service excellence, we want to hear from you!

Pulled from the full job description

• 401(k) matching
• Paid time off
• Employee discount
• Flexible schedule, ** This is a full time position and requires in person work - opportunities for remote are available once training is complete

Pay: $26.37 - $31.76 per hour, * 401(k) matching

• Employee discount
• Flexible schedule
• Paid time off