IT Workflow and Automation Manager

The City of Durham’s nationally recognized, award-winning Technology Solutions Department builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.

The Technology Manager - IT Workflow and Automation Manager role exists within the Legacy and Could Support division of Technology Solutions. This role reports to the LCS Manager and is responsible for providing administrative, platform management, and solution support to ensure satisfactory customer service. This position is devoted to providing enterprise technology support and analysis for the City including strategic OnBase system administration and governance, application management and integration, security, technical support, and general user desktop applications support. Responsible for serving as the highest level of technical specialist overseeing enterprise platform and providing technical direction and technical supervision to other managers and analysts; managing the technical aspect of large complex technology projects and serving as an expert consultant to other City departments.

Manage daily platform monitoring and maintenance by ensuring OnBase platform, Granicus, and M365 best practices; adhering to structured procedures for service as outlined in ITIL; report on and detailed plans to mitigate user and platform data risk. Ensure platform resource availability and allocation. Provide accurate reporting to the Technology Solutions LCS Manager and Technology Solutions Senior Leadership., * Supervises enterprise applications; serves as the highest level of technical specialist; supervises staff; assists with developing department policies and procedures; designs and implements solutions; identifies and mitigates risk; and performs quality assurance duties.

• Coordinates the preparation of and/or prepares, reviews, and/or maintains reports, proposals, plans, demos, contracts, presentations, and other documentation; researches, analyzes, reviews and approves information; develops and implements recommendations.
• Collaborates with City departments and/or external agencies; convenes, attends and facilitates meetings; provides subject matter expertise and technical consultation; and assists with the management of high-visibility and highly technical projects and initiatives., * OnBase administrative tasks through the OnBase Studio for workflow management
• OnBase desktop client application management
• Managing the OnBase server farm including but not limited to the timer jobs, SQL Instance, DIP processes, SSL certificate deployment
• M365 administrative tasks through Microsoft Admin
• SPO administrative tasks through SharePoint Admin
• MS Teams administrative tasks through MS Teams
• Granicus administrative tasks through Granicus Event Manager
• Managing Access: Group Administration; Application Integrations
• Monitoring operational functioning and performance tuning.
• Providing leadership and guidance citywide on best practices for aligning their process to the workflows.
• Providing end user service support on workflows.
• Evaluating and managing upgrades and new software solutions.
• Providing training and maintaining documentation.

Do you have experience in Project management in technology?, Do you have a Bachelor’s degree?, * Bachelor’s degree in computer science or a directly related field

• Five years of professional information technology experience in area of assignment as well as project management experience

Additional Preferred Skills

• OnBase administration
• Microsoft SharePoint Online site and content type administration
• Granicus Meetings module administration
• Knowledge of Local Government Agenda, Contract, and Policy processes
• ITIL 4 Foundation
• Other relevant IT Certifications
• Osprey Encoder and other Granicus modules (iLegislate, Boards Commission and Committees) Administration

Benefits - General Full-Time Employees

Pulled from the full job description

• Military leave
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Paid military leave, * 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman’s Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

Employer City of Durham