IT Support Specialist - II

Provide technical support and troubleshooting for desktops, laptops, and mobile devices

• Install, configure, and maintain operating systems and software applications

-Install, configure, and maintain network hardware (routers, switches, firewalls, access points, etc.)

• Manage user accounts and permissions in Active Directory

• Monitor and maintain network infrastructure, including routers, switches, and firewalls

-Monitor network performance, troubleshoot connectivity issues, and implement solutions to maintain uptime.

• Set up and support VPN connections for remote users

• Collaborate with other IT team members to resolve complex technical issues

• Assist with the implementation of IT projects and initiatives

• Provide excellent customer service to end-users

Do you have experience in Video conferencing systems operation?, Minimum of 4 years of experience in a similar IT support role

• Strong knowledge of desktop support, technical support, and network administration

-Strong understanding of TCP/IP, DNS, DHCP, VLAN’s, and VPN Technologies

-Experience with Windows Server and/or Linux network environments

• Proficiency in troubleshooting hardware, software, and network issues

• Experience with VPN setup and configuration

• Familiarity with Active Directory management

-Familiarity with firewalls, switches, and wireless access point configuration

• Knowledge of operating systems such as Windows 10 and macOS

• Proficiency in Microsoft Office 365

• Experience with SCCM (System Center Configuration Manager) is a plus

-CompTIA Network+, CCNA, or equivalent, preferred

-Experience supporting Audio/Video conferencing equipment and telephony equipment

-Excellent troubleshooting, problem-solving, multi-tasking, and follow up skills

-Must have clean driving records and be willing to pass a criminal background check and drug screen.

If you are passionate about technology and enjoy solving problems, we encourage you to apply for this exciting opportunity to advance your career as an IT Specialist.

Pulled from the full job description

• Opportunities for advancement

Paradigm IT Group is an IT MSP, Consulting, Engineering and Service company built on a platform of 20+ years of enterprise-level experience. From help desk support to special project implementation assistance and Virtual CIO services, Paradigm IT Group, takes a consultative approach to understanding our clients’ goals and objectives and customizing the most reliable and cost friendly road map to get them there.

The structure of our company is supported by four founding commitment pillars which are: PEOPLE, TECHNOLOGY, INNOVATION and ACCOUNTABILITY/ TRUST.