IT Technical Support Specialist

Serves as a member of the Information Technology Team, performing a variety of tasks relating to software, hardware and network infrastructure, reporting to the IT Help Desk Manager.

Other responsibilities include but are not limited to:

• Delivery and installation of workstations, laptops, printers, mobile phones, network equipment, cabling, connectors, hubs, switches, routers and other equipment as required throughout the agency;
• Troubleshooting and debugging services on all computer systems, hardware, software, related problems;
• Administrative duties including: documentation, telephone and video support.

Do you have a valid Driver’s License license?, Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, EDUCATION & CERTIFICATION: HS Diploma + College degree in field of computer science and/or 2+ years of equivalent work experience, as well as A+ Certification

REQUIREMENTS: Exceptional Customer Service and Communication skills, independently motivated and teamwork skills.

NYS Driver’s License: must have a clean MVR and be subject to our internal background check processes. Home base would be Rhinebeck, but may need to drive to any of our other locations throughout the Hudson Valley using an Agency Vehicle.