IT Support Specialist

• Provide Level 1 and Level 2 technical support for end users.
• Troubleshoot and resolve issues related to Windows 10/11, Office applications, laptops, desktops, printers, and peripherals.
• Support network connectivity issues, including wired, wireless, VPN, and remote access connections.
• Manage user accounts, permissions, and password resets.
• Document incidents, service requests, and resolutions in the IT ticketing system.
• Escalate complex issues to appropriate teams when necessary.
• Maintain a high level of customer service while ensuring timely issue resolution.
• Assist with hardware deployments, software installations, upgrades, and system maintenance.
• Prepare, configure, and deploy laptops, desktops, monitors, and peripheral equipment for new hires and existing users.
• Coordinate shipment and delivery of IT equipment to remote employees, contractors, and field personnel.
• Generate and manage FedEx, UPS, or other carrier shipping labels for equipment deployment and return.
• Receive, inspect, inventory, and process returned equipment from departing employees and contractors.
• Maintain accurate IT asset inventory records and support equipment lifecycle management activities.
• Reimage, sanitize, and prepare returned devices for redeployment in accordance with company policies.
• Assist with employee onboarding and offboarding activities related to IT equipment and account access.

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, You’re organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do.

If you’re a self-starter with an eye for detail and a passion for excellence, we’d love to meet you., * 6-8 years of hands-on experience in IT Help Desk, Desktop Support, or Technical Support roles.

• Strong experience supporting and troubleshooting Microsoft Windows 10 and Windows 11 operating systems.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience diagnosing and resolving hardware, software, and operating system issues on laptops and desktop computers.
• Knowledge of network connectivity troubleshooting, including Wi-Fi, VPN, TCP/IP, DNS, DHCP, and remote access technologies.
• Experience providing end-user support in both onsite and remote environments.
• Ability to install, configure, and maintain desktop hardware, peripherals, printers, and software applications.
• Familiarity with Active Directory user account management, password resets, and basic group policy administration.
• Experience using ticketing systems to document, track, and resolve support requests while meeting SLA requirements.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment., * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.
• Experience supporting Microsoft 365 environments and cloud-based applications.
• Knowledge of mobile device support, including smartphones and tablets.
• Experience with endpoint management and deployment tools.
• Familiarity with remote support tools and IT asset management processes.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Dental insurance
• Flexible spending account
• Life insurance

• Disability insurance, Why You’ll Love Working at ISN: We believe great work starts with a great workplace. Here’s what we offer to support you:

• Comprehensive medical coverage with prescription benefits
• Dental plan to keep you smiling
• Flexible spending accounts for smarter saving
• Company-paid short- and long-term disability insurance
• Free basic life insurance-because we’ve got your back
• A solid retirement plan to help you plan ahead
• Paid time off starting on Day 1

At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors, as well as the Inc. 5000 list of Fastest Growing Private Companies-two years running!