Head of AI Operations, Growth & Technology

Overcy AI helps businesses replace outdated call center workflows with AI voice agents, automation, and intelligent follow-up systems.

We are not a concept-stage startup. Our platform is built, operational, and actively being used. We are now entering the next phase of growth: scaling the business, onboarding additional clients, expanding our market presence, and building the infrastructure necessary to support long-term growth.

We are looking for a Head of Operations & Growth to work directly with the founder and help lead this next stage.

This is not a traditional corporate role. We need an operator who can execute, solve problems, build systems, manage people, and drive results. The right candidate is comfortable wearing multiple hats and taking ownership across operations, growth, implementation, technology coordination, and team leadership.

The Opportunity

You will serve as the founder’s right hand and help scale the company from a successful operating platform into a larger, repeatable, and scalable business.

You will oversee operations, client onboarding, growth initiatives, marketing coordination, implementation, contractor management, and technology execution.

A critical part of this role is the ability to recruit, interview, vet, hire, manage, and hold accountable developers, technical contractors, agencies, and technology partners.

We are looking for someone who can bridge the gap between business and technology.

You do not need to be a software engineer, but you must be capable of evaluating technical talent, managing development projects, translating business goals into technical priorities, and ensuring projects are completed correctly and on time.

Key ResponsibilitiesOperations & Growth

• Lead day-to-day operations and growth initiatives
• Scale an existing AI platform to additional clients
• Build repeatable onboarding and implementation systems
• Develop and improve operational workflows and accountability
• Create and manage KPI dashboards and reporting systems
• Organize CRM, pipeline management, and operational processes
• Assist with business development and strategic growth initiatives
• Build SOPs, documentation, and internal operating procedures

Client Success & Implementation

• Manage client onboarding and implementation processes
• Coordinate client training, support, and success initiatives
• Improve customer experience and retention systems
• Gather and implement client feedback
• Create scalable implementation processes for future growth

Technology Leadership

• Recruit, interview, vet, and hire developers and technical contractors
• Manage internal and external development teams
• Oversee agencies, freelancers, and technology vendors
• Review project scopes, timelines, budgets, and deliverables
• Translate business objectives into technical requirements
• Prioritize product improvements and development initiatives
• Ensure projects stay on schedule and meet quality expectations
• Hold technical teams accountable for execution and deadlines
• Identify when developers, vendors, or contractors are underperforming and make recommendations accordingly

Marketing & Brand Growth

• Oversee social media and content strategy
• Coordinate content creation and marketing initiatives
• Manage contractors, agencies, and marketing vendors
• Support demo creation, case studies, presentations, and sales materials
• Help position Overcy AI as a leader within the AI automation space

Do you have experience in Vendor coordination?, Do you have a Bachelor’s degree?, * 5+ years in operations, growth, SaaS, AI, technology, automation, implementation, or startup leadership

• Experience scaling a business, SaaS platform, agency, technology company, or startup
• Experience managing teams, contractors, agencies, or vendors
• Experience hiring and managing technical talent
• Experience interviewing and evaluating developers, engineers, technical contractors, or technology vendors
• Strong understanding of software development workflows and project management
• Experience overseeing product, development, implementation, or technology initiatives
• Strong understanding of AI tools, automation platforms, CRMs, and digital business systems
• Experience working directly with founders, executives, or senior leadership
• Proven history of delivering measurable business results

Preferred Experience

• AI voice agents
• Call center technology
• SaaS businesses
• CRM automation
• Lead generation platforms
• Workflow automation
• Customer onboarding systems
• Product management
• Startup environments
• Offshore team management
• Vendor and agency management

Who You Are

• Highly accountable
• Strong leader and communicator
• Comfortable managing both technical and non-technical teams
• Able to make decisions without constant supervision
• Organized, proactive, and action-oriented
• Comfortable operating in ambiguity
• Results-driven and execution-focused
• Willing to roll up your sleeves when necessary
• Able to balance strategy with hands-on execution
• Motivated by ownership, responsibility, and growth

This Role Is Not For Someone Who Wants

• Work/Life Balance
• A slow corporate environment
• A narrow job description
• A strict 9-5 schedule
• To only manage and not execute
• To wait for instructions before taking action
• To avoid pressure, deadlines, or accountability
• To manage projects without owning outcomes

What Success Looks Like In The First 90 Days

• Client onboarding process documented and scalable
• CRM and operational systems improved and organized
• KPI dashboard implemented
• Social media and content initiatives launched
• Case studies and client success materials developed
• Existing development resources evaluated
• Technology roadmap organized and prioritized
• Developer and contractor accountability systems implemented
• Operational bottlenecks identified and addressed
• Founder spending significantly less time managing day-to-day execution
• Overcy AI positioned to onboard and support additional clients efficiently

Compensation & Growth

Compensation is based on experience, leadership ability, and track record.

Package may include:

• Competitive base compensation
• Performance bonuses
• Profit share opportunities
• Equity opportunities tied to performance and tenure
• Long-term leadership growth within the company

We reward people who create results and help build value.

Bonus Points

Tell us about:

• The largest development team you have managed
• A technology project that was failing and how you fixed it
• A process you built that significantly improved growth, efficiency, or profitability
• An AI, SaaS, or automation product you helped scale

We are looking for a builder, operator, and leader who can help take Overcy AI to the next level.

LFG!

Pay: $190,000.00 - $250,000.00 per year