Enterprise Systems Specialist

YES Prep needs a dynamic Enterprise Systems Specialist who proactively builds and maintains documentation as technology evolves, supports integration work, and helps keep enterprise applications well-supported and running smoothly. As a YES Prep employee, you will achieve strong results, create pathways to opportunity for our students, and build transformative relationships.

To put it simply, you will help ensure enterprise systems are well-documented, well-supported, and easier for staff to use. THE ROLE When you join the YES Prep team, some of the work and responsibilities will include:

• Proactively building and maintaining accurate, up-to-date documentation for enterprise Ed tech tools and platforms as technology evolves, including configurations, processes, and system dependencies;
• Creating and maintaining end-user resources: reference guides, how-to materials, SOPs, and knowledge base articles that are clear, accessible, and campus-ready;
• Managing change control for the technical environment, ensuring all changes are documented, tested, approved, and communicated according to established procedures;
• Maintaining and updating the change log and supporting the Director of Technology Strategy & Innovation in tracking portfolio decisions and technology updates;
• Designing and delivering in-person training for enterprise applications, including presenting to large groups of campus staff, administrators, and Home Office teams;
• Creating role-based training materials in multiple formats, including video and written guides, to meet staff where they are, from first-time users to power users;
• Coordinating and drafting technology strategy communication on behalf of the team, translating technical decisions into plain language for a broad audience;
• Establishing feedback loops after training and communications to measure understanding and identify gaps;
• Escalating enterprise application questions from campus and Home Office staff to the correct team member;
• Troubleshooting enterprise application issues in partnership with the Enterprise Systems Engineer by investigating problems, documenting findings, and supporting resolution;
• Supporting integration work by coordinating testing, tracking issues, and communicating status updates to stakeholders during system changes or implementations;

• Monitoring application performance and flagging emerging issues proactively before they impact users.

• Additional duties as assigned.

Do you have experience in User training (technical support)?, Do you have a Associate’s degree?, We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through our most successful employees: passion for the mission, drive for results, care for students, and resilience. Other traits needed and desired for this role are: THE MUST HAVES

• Associate degree
• 2 years of experience creating and maintaining technical documentation, SOPs, knowledge base articles, and end-user resources for enterprise applications
• Experience designing and delivering training for diverse audiences, including campus-based and Home Office staff
• Strong written and verbal communication skills, with the ability to translate technical information into clear, user-friendly language
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and maintain accurate records

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams)

• Ability to build collaborative relationships across technical and non-technical teams

THE MUST HAVE BELIEFS

• Belief in and commitment to the mission and core values of YES Prep Public Schools
• Desire to disrupt systemic status quos in education
• Willingness to go above and beyond to disrupt said status quos
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results
• Conviction that high expectations + high accountability = high performance and high growth

THE NICE TO HAVES

• Bachelor’s degree from an accredited four-year institution
• Experience working in K-12 education, higher education, nonprofit, or another mission-driven organization
• Experience supporting enterprise applications, systems implementations, or technology rollouts in a complex organization
• Experience supporting user adoption and communications during technology initiatives
• Background in change management or ITSM practices
• Technical degree, certification, or background in enterprise systems

3.33.3 out of 5 stars 5455 South Loop Freeway East, Houston, TX 77033 $54,911 - $65,894 a year, Pulled from the full job description

• 457(b)
• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance

• Health savings account, * Compensation - This position is an exempt, salaried position; offers commensurate with experience.

• Health and Supplemental Insurance - A $0 monthly medical option or a $24 monthly option that includes $50 YES Prep Paid Health Savings Account contribution, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.

* Retirement Plans - Participation in Teacher Retirement System of Texas and an optional 457b Retirement Plan.

* Paid Time Off - Employees working 20+ hours a week receive 15 days of Paid Time Off in addition to the system closures during the Academic Calendar.

* Paid Leave Programming - In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid out at 100%, based on eligibility and tenure.

• Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.

• Award Winning Culture - The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place To Work in 2018, 2019, 2021 and 2025. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well

YES Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture. Some quick stats about us:

• 21,000 Students
• 2,400 Team Members
• 16 Secondary Campuses
• 11 Elementary Campuses
• 92% Students Who Qualify for Free/Reduced-Price Lunch
• 96% Hispanic & African-American Students
• 90% Students Who Are Accepted to a 4-Year University
• 88% First-Generation College Students
• Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options within Houston’s city limits serving our increasing population.