Tier 1 Desktop Support

Execute mass deployments of Windows/macOS operating systems using enterprise imaging tools (e.g., SCCM, MDT, Autopilot, or similar) Unbox, physically assemble, and test desktops, laptops, monitors, docking stations, and other peripherals. Apply physical asset tags to all incoming IT equipment. Accurately log serial numbers, MAC addresses, and assignment details into the IT Asset Management (ITAM) database Ensure all standard corporate applications, security patches, and drivers are correctly applied to the image Verify that disk encryption (e.g., BitLocker), endpoint protection (Antivirus/EDR), and VPN clients are active and communicating properly before handing off the device Strong attention to detail, excellent time management, and the ability to work systematically

Active Secret Compliant with DoD 8140: Active CompTIA Security 1-3 years of hands-on experience in IT Support, Help Desk, or dedicated hardware deployment roles. Experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11) Must have demonstrated experience supporting a Windows 10/11 environment. Must be able to work independently and within a team Knowledge of Active Directory infrastructure Experience with various client hardware including HP and Dell laptops, desktops, and associated peripherals

Surge 5-6 months Shift: Tuesday - Thursday 3PM to 11PM and Saturday and Sunday 10 AM to 6 PM. 40 hours a week Desired Start date: 7/9