Disability Support Technician (PCN 05-2205 & PCN 07-5959)

• Focus heavily on determining what medical and vocational evidence is needed for a decision. A Disability Support Technician reviews claims to determine whether they are appropriate for further review based on SSA requirements, determines proper jurisdiction, and onset date correctness.
• Build knowledge of medical terminology and basic anatomy and physiology to make presumptive disability decision based on SSA directives.
• Develop disability claims processing tasks independently, under the general guidance of their supervisor, with all aspects of claim development.
• Provide back-up and support for administrative staff as needed.

Our Mission, Values, and Culture: Alaska Disability Determination Services (DDS) is uniquely the only DDS in the State of Alaska.

DDS Mission Statement: The Alaska DDS exists to provide accurate, timely medical determinations for the Social Security Administration’s Title II and Title XVI applications for disability claimants.

DDS Vision Statement: To create a work environment and culture that attracts and retains high quality employees, enabling the DDS to provide stellar customer service through perpetual efficiency gains and value stream mapping focused on continual process improvement.

Benefits of Joining Our Team: The work is fast-paced and challenging yet allows some autonomy. You will learn cursory level medical knowledge of the body systems to inform your work as to determine what pre-development actions are necessary on a case-by-case basis.

The program is perpetually evolving as SSA responds to advances in medical science, legal precedents, etc. creating opportunities for continued learning. There is refresher training on a consistent basis as policies and procedures change.

Hybrid telework is potentially available upon completion of the probationary period and successfully meeting and upholding performance metrics.

The Working Environment You Can Expect: This position is located in the downtown area, overlooking Ship Creek at 619 Ship Creek Suite 305. The work conditions include participating as a member of fast past self-directed work team, meeting weekly productivity and quality goals, meeting short deadlines and having occasional contact with claimants.

Do you have experience in Individual consumer customer service?, We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment., Any combination of education and/or experience that provides the applicant with competencies in:
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Standards: Knowledge of standards that either are compliant with or derived from established standards or guidelines.

Equivalent to those typically gained by: Any combination of postsecondary education from an accredited college and/or experience that involved: 1) clerical experience that included computer skills, claims or application processing, and information gathering, or 2) experience with medical technology and/or claims, nursing, psychology, or vocational rehabilitation. SUPPLEMENTAL INFORMATION

3.93.9 out of 5 stars Anchorage, AK 99501 $24.99 an hour - Full-time