IT Help Desk Technician

The IT Service Center Systems Administrator is part of an IT Service Center team providing first-response support for all Command and Control Mission Systems (C2MS), their associated software, hardware, configurations, and architectures as listed as part of the Specialized Mission Suite (SAMS)., * Receives and processes all service requests, incidents, and issues as the C2MS communication focal point for multiple geographically separated locations.

• Assists in the development of call scripts and call trend analysis to refine and build efficient processes.
• Inputs, monitors and tracks information in remedy and other ticketing solutions.
• Advises Senior System Administrators and Engineers in a Dev/Ops environment on Service improvement opportunities to reduce call center volume, ultimately increasing customer satisfaction.
• A current Secret clearance is required
• Security + required

Do you have experience in Trend analysis?, Do you have a Bachelor’s degree?, Bachelor’s degree in a related IT field with minimum 2 years related IT systems experience or 4 years of related IT systems experience., * Bachelor’s (Preferred)

Experience:

• IT Systems: 2 years (Required)

License/Certification:

• CompTIA Security+ (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Vector Solutions, Inc. is a service-disabled veteran-owned small business specializing in aerospace and defense solutions. Our team members pride themselves upon being industry leaders in multiple specialties including special operations, air operations, intelligence & analysis, infrastructure protection, and emerging technology support. By leveraging diverse backgrounds, we provide reliable products, services and responsive training platforms in order to support the evolving needs of our unique and diverse clients. At Vector, we look for individuals who thrive in a high-performance environment where challenges are viewed as an opportunity for success.