Release Readiness Engineer / Technical Writer

As a release readiness engineer and technical writer, you will develop and evolve the operator- and administrator- customer-facing documentation for UDS capabilities, enabling Warfighters and system administrators in installation, administration, operational runbooks, SDKS, and training content designed for airgapped environments. This role collaborates with Product, Engineering, and Delivery to translate system design and implementation details into clear, validated guidance that customers can use to deploy, configure, operate, and troubleshoot UDS., * Plan, author, and maintain installation guides, admin/operator guides, troubleshooting/runbooks, and release notes (as needed) aligned to product releases and operational needs.

• Plan, author, and maintain Warfighter focused end user guides.
• Installation & deployment documentation: Create step-by-step install/configuration guides for product components and integrations (including prerequisites, expected outputs, verification steps, and safe rollback guidance).
• Administration & Day-2 operations: Document operational workflows: upgrades, configuration changes, health checks, resource considerations, and common operational failure modes in constrained/mission environments.
• Troubleshooting & runbooks: Build and curate troubleshooting-by-symptom runbooks (diagnosis steps, likely causes, resolution paths, and prevention guidance).
• Aid development of training modules and job aids for user personas.
• Operate in a Git-based doc workflow (issues/PRs/reviews), establish templates,, and improve/maintain documentation.
• Information architecture & discoverability: Organize technical documentation so it’s easy to navigate and avoids duplication across products

Travel Expectations: 4-12 times per year

The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise., Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products., * Cloud Environments (AWS/GCP and Azure)

• Infrastructure-as-code (like Terraform/Pulumi)
• Continuous Delivery and automation tooling
• GitOps
• Containers
• CNCF projects and open source products and packages
• Helm/Kustomize-Value Stream Mapping
• Building and improving security delivery
• Building Kubernetes and cloud native applications

Do you have experience in User training (technical support)?, * 4+ years writing technical documentation for software platforms (DevSecOps, infrastructure, Kubernetes-adjacent systems strongly preferred).

• Demonstrated experience producing: *

• Installation guides
• Administrator/operator manuals
• Troubleshooting guides and runbooks
• Comfortable documenting complex workflows; able to interpret design docs and technical specs and convert them into guidance.
• Experience working in environments with higher operational rigor (airgapped, disconnected/limited connectivity, regulated or government contexts) preferred.
• Strong collaboration skills with engineering and delivery teams; able to drive clarity, obtain technical decisions, and keep docs aligned with shipped behavior.
• Proficiency with Git-based documentation workflows and modern docs toolchains (Markdown, static-site docs frameworks, review cycles, issue tracking).

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance, * Medical/Dental/Vision
• Premiums are 100% Company Paid
• Health Savings Account
• Life Insurance
• Disability Insurance

Financial:

• 401k Retirement Plan
• Company Stock Options
• Home Office Budget

Leave:

• We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
• Paid Parental Leave

Learning:

• Reimbursement for approved trainings/subscriptions
• Conferences (travel, lodging, and fees)

Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market., We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.