Tier 1 Technician - IT

As our team member, you will be the first line of IT support and consulting for our local client base. Provide on-call computer support to various Indianapolis locations. Provide primarily remote and occasional on-site network support and maintenance of servers, workstations, and peripheral network hardware. Reporting to the President and Director of Operations, your exceptional customer oriented approach, combined with your knowledge of computer networks will allow you to successfully troubleshoot, investigate, and resolve clients software and hardware issues., * Answer, evaluate, and log incoming calls and emails from clients experiencing problems.

• Collect detailed information from the client and determines cause of problems by leading customer through specific procedures.
• Occasional travel to on-site client locations to provide IT support.
• Provide over the phone and remote access IT support.
• Execute remote maintenance of Microsoft Terminal Services systems.
• Communicate with vendors in order to service defective products.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Customer-oriented mentality with effective people skills.

• First-rate verbal and written communications skills.
• Ability to effectively share and communicate information with other team members.
• Expert with Microsoft Servers and Microsoft Office and experience with TCP/IP, DHCP, and VPN.
• Inquisitive approach to problem solving with fine attention to detail.
• Desire to constantly build knowledge and skill base.
• High integrity, reliable, empathetic, and a positive team player contributing to company initiatives!, * How many years of end user experience do you have?

Education:

• Bachelor’s (Preferred)

Experience:

• Windows: 3 years (Required)
• Active Directory: 3 years (Required)
• IT Service Technician: 3 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, Promethius Consulting will reward your talents and commitment with a salary based on experience. You will also receive an attractive benefit package that includes medical, vision, dental, life, 401k, holidays, quarterly bonuses and more., * 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Promethius Consulting, an IT consulting firm located on the Northwest side of Indianapolis, is seeking a Tier 1 Technician.