Moderator for Data Collections (In-office, short-term)

• Check-in, check-out participants at the office; there is a small percentage, up to 10%, which may be done in the field
• Lead moderated 1 on 1 sessions with participants as they conduct activities, that may include being recorded on video and/or wearing smart wearable devices
• Download, validate and upload related data files; review and audit data files against documented quality standards
• Perform basic troubleshooting on smart devices; set up, clean smart devices;
• Raise device problems or reported issues to the designated Lead
• Collaborate with team members and communicate updates across the team
• Attend related trainings, status meetings, and team meetings

Do you have experience in In-person customer service?, Do you have a Associate’s degree?, Are you tech savvy and comfortable guiding others in the use of the latest device technologies? If so, and you’re ready to get started ASAP please review these high level qualifications., * Customer service experience

• Able to follow detailed technical documentation & instructions
• Google Office Suite experience, especially Sheets & Docs
• Experience with smart wearable technologies and devices
• Experience with video recording equipment and editing software
• Strong communications skills
• Very dependable and detail oriented, * Are you proficient using Google Sheets & Docs?
• Do you have experience using smart wearable technologies and devices?
• Are you comfortable using video recording equipment?
• Are you comfortable using video editing software?
• Would be you comfortable conducting the majority of data collections (90%) in the office and the balance in the field (10%), at registered participant homes?

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Required)