IT Technician

*Provides technical support to end-users either face-to-face, remotely, over the phone or via email. *Responds to “helpdesk” tickets or calls in a timely manner and follows IT helpdesk protocols. *Upgrades, secures, and encrypts systems to enable compatible software on all computers according to Sunset’s network security standards. *Installs and configures computer equipment, software, network components, systems, printers, scanners, fax machines and other devices. *Troubleshoots and repairs hardware, system, and network problems, diagnosing and solving faults. *Monitors and maintains computer systems and networks to ensure smooth operation and to identify and address problems promptly. *Performs tests and evaluations of new software and hardware. *Supports the Technology Supervisor in the development and implementation of IT strategies. *Sets up new user accounts and profiles and handle password issues. *Manages and keeps track of IT inventory and equipment. *Keeps up to date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly. *Assists with file archiving and storage of archived files. *Conducts system backups and data recovery in case of system failures. *Provides training to staff, as needed. *Works on other duties as assigned.

Do you have experience in Computer operation?, Do you have a Associate’s degree?, Required

• Minimum of three years of experience working in IT support role, in healthcare setting preferred. Equivalent combination of education and experience will be considered.

Education

Preferred

• Associates or better

Licenses & Certifications

Preferred

• Security+
• CompTIA A+
• Google IT Support