Service Desk & Facilities Lead

• Provides on-site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance.
• Delivers remote technical co-support for 200+ users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software.
• Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations.

Facilities Management

• Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment.
• Manages vendor relationships and contracts for building services, including cleaning, repairs, and security.
• Coordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks.

Collaboration and Communication

• Provides mentorship and guidance to employees on IT best practices and security awareness.
• Identifies process improvements to enhance IT support and facilities management efficiency.
• Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.

Do you have a valid Driver’s License license?, Do you have experience in Vendor relationship building?, Do you have a Associate’s degree?, Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment? PCI is seeking a Service Desk & Facilities Lead who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach., Must-Have Qualifications:

• Associates degree or equivalent experience and certification in a related field.
• Advanced troubleshooting skills for laptops, software, and IT systems.
• Strong knowledge of IT service desk management tools and endpoint security practices.
• Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness.
• Valid Driver’s License, reliable vehicle, and active insurance for occasional work-related travel.

Nice to have but not Required!

• Minimum of 2 years’ experience in a supervisory or leadership role within an organization of 100+ employees.
• Minimum of 4 years’ experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.
• Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar.

3.53.5 out of 5 stars 9911 Covington Cross Dr Ste 190, Las Vegas, NV 89144 $56,000 - $70,000 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Parental leave
• 401(k) matching
• Paid time off
• Paid holidays, COMPENSATION: Starting Pay $56,000 - $70,000 per year. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.), * Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
• Schedule: Full-Time, Monday-Friday 9:00am-6:00pm PST
• Work Setting: In-Office
• On-call rotation (1 week every 4 weeks)

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $56,000 - $70,000 per year.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match - 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program