Systems Engineer I

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot hardware, software, and basic network/server issues
• Manage and resolve service tickets in a timely and professional manner
• Support user account setup and administration (Active Directory, email, etc.)
• Assist with workstation setup, configuration, and maintenance
• Document issues, resolutions, and internal processes clearly and accurately
• Escalate complex technical issues to senior engineers as appropriate
• Maintain accurate and detailed time tracking for all work performed
• Conduct monthly on-site managed service visits

Do you have a valid Driver’s License license?, Do you have experience in IT consulting?, We are seeking a motivated, client-focused Level 1 IT Engineer to join our Managed Service Provider (MSP) team. This role is ideal for someone with at least one year of hands-on IT support experience who is looking to grow in a fast-paced, client-facing environment.

Client relationships are a critical component of our service model and success. The ideal candidate will demonstrate a strong combination of technical proficiency, professionalism, and interpersonal skills, with the ability to build and maintain effective working relationships with clients. This position is primarily in-office, with a consistent remote workday on Fridays. Remote work is limited to designated days based on business needs and may be adjusted as necessary. Participation in a rotating after-hours on-call schedule is required., * Minimum of one (1) year of IT support, help desk, or MSP experience preferred

• Working knowledge of Windows OS and Microsoft 365
• Familiarity with Active Directory and user account management
• Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
• Strong troubleshooting and analytical skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills with a client-facing focus

Professional Skills

• Demonstrate commitment to high-quality customer service
• Strong attention to detail and organizational skills
• Accountability and consistency in work performance
• Professional demeanor with the ability to work collaboratively
• Initiative and a proactive approach to learning and development

Physical Requirements

· Ability to lift and carry equipment up to 50 lbs. with or without reasonable accommodation (e.g., servers, switches, UPS units), · Valid Nevada Driver’s License (required), * IT Support: 1 year (Required)

• IT Consulting: 1 year (Required)

License/Certification:

• Nevada Driver’s License (Required)

Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Starting at $20.00 per hour, with an increase to $22.00 per hour after six (6) months, based on performance
• Health insurance (65% employer-paid)
• Dental and Vision insurance
• Retirement savings program available through NEST (Nevada Employee Savings Trust)
• Paid time off
• 14 paid holidays annually
• Referral program
• Monday - Friday schedule (8:00 AM - 5:00 PM)
• Remote work on designated Fridays
• Participation in an on-call rotation schedule, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At Business Continuity Technologies (BCT), we are a Las Vegas-based Managed Service Provider delivering reliable, professional IT support for businesses since 2010. Built on a foundation that dates back to 1983, we bring long-standing stability, industry experience, and a commitment to exceptional service.

Our team operates with a client-first approach, supported by in-house engineers and a responsive help desk, with no outsourced support. We partner closely with our clients to resolve technical issues efficiently while strengthening their overall IT infrastructure, including cybersecurity and end-user awareness.

We are guided by our core values of integrity, professionalism, and excellence, and provide an environment where employees can expand their technical skillset, gain exposure to diverse systems, and grow within the organization. Learn more: https://bctnv.com/about-us