Digital UX Mapping Lead

• The Digital Experience Journey Mapping Lead is a strategic, hands-on expert responsible for establishing and scaling journey mapping as a core organizational capability.
• This role acts as the SME who guides experience design, content strategy, and digital teams in designing customer-centric experiences grounded in journey insights.
• They will define standards, build methodologies, mentor teams, and recommend the tools and technology needed to embed journey mapping into daily workflows.

Do you have experience in UX design project leadership?, * 6-10+ years in UX, CX, digital strategy, service design, or experience design.

• Demonstrated leadership in building or scaling journey mapping programs.

• Exceptional facilitation, communication, and coaching skills.

• Experience developing frameworks, standards, or operating models.

• Proficiency with journey mapping and collaborative design tools., * UI/ UX: 6 years (Required)
• journey mapping : 4 years (Required)
• IT digital strategy, service design, experience design: 6 years (Required)

$45 - $75 an hour - Temporary, Full-time