Datacenter

4-5 years of experience working in a data center or equivalent technology environment; 2-3 years in a customer service-oriented role.

Self-driven with the ability to motivate and lead teams, promoting inclusiveness in small groups.

Ability to communicate operational standards, explain data center critical infrastructure, and server operating systems effectively.

Must be able to lift 70 pounds overhead with or without reasonable accommodation.

Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Working knowledge of data center management and layout - power, cooling, and cabling.

Working knowledge of networking and systems concepts: circuits, IP routing, consoles, and networking.

Familiarity with Linux Ubuntu, CentOS; DGX OS and XenServer a plus.

Knowledge of network switches (Arista), Ethernet connectivity, IP addressing, routing tables, VLANs, and network mapping; Mellanox InfiniBand a plus.

Experience with Supermicro, Dell RP series (preferred), HPE servers, DGX servers (a plus), and Arista/Mellanox networking hardware.

Experience with fiber optic cables - inspection, cleaning, and testing (preferred).

Technical inventory management experience (preferred).

Valid driver’s license, clean driving record, and access to a vehicle.

Willingness to participate in on-call rotations as required.

Ability to travel locally and/or out of state as required.

Adherence to all company safety policies and OSHA standards.

Preferred Qualifications

Associate’s or bachelor’s degree in a related field.

4+ years of experience in a 24x7 production data center supporting internal and external clients.

Self-motivated, reliable, and highly accountable.

Excellent written and oral communication skills at all levels; ability to translate technical concepts for non-technical audiences.

Proficiency in Microsoft Office Suite, particularly Excel.

Highly analytical with strong attention to detail.

Experience with JIRA, Netbox, and ServiceNow.

Mellanox product expertise and experience with InfiniBand fabrics and networking.

Availability to work flexible hours, including late nights, weekends, and 24x7 coverage when required.

Sunday-Wednesday, 9:00am-8:00pm (1-hour lunch)

Wednesday-Saturday, 7:00am-6:00pm (1-hour lunch)