Senior Help Desk Technician

This position is responsible for troubleshooting, supporting, and maintaining client environments ranging from small businesses to multi-location organizations. The ideal candidate has strong MSP experience, excellent communication skills, and the ability to independently diagnose and resolve technical issues.

This is not an entry-level position.

Responsibilities

Technical Support

Provide advanced remote support for end users and clients Troubleshoot Windows workstations and servers Manage Microsoft 365 environments Support Azure AD and Active Directory environments Troubleshoot networking issues including routers, switches, VLANs, firewalls, and wireless networks Support VPN connectivity and remote access solutions Manage endpoint security solutions Troubleshoot backup and disaster recovery systems Assist with server migrations and infrastructure upgrades Escalate and resolve complex technical issues efficiently

Documentation

Maintain detailed ticket documentation Create and update SOPs and knowledge base articles Document network diagrams and client environments Track and document resolutions for recurring issues

Customer Service

Communicate professionally with business owners, managers, and end users Manage multiple priorities while maintaining excellent customer satisfaction Participate in after-hours emergency support rotation when required, UniFi Networking SonicWall Meraki Fortinet Veeam Datto ConnectWise Atera RMM platforms Virtualization technologies (VMware, Hyper-V) Cloud infrastructure and migrations

Do you have experience in Windows?, We are seeking an experienced Level 2 / Level 3 IT Support Engineer who is passionate about technology, customer service, and solving complex technical challenges., 5+ years of IT support experience 3+ years working within an MSP environment preferred Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Azure AD DNS, DHCP, TCP/IP VPN technologies Networking fundamentals Cybersecurity best practices Endpoint management tools, Exceptional troubleshooting skills Self-motivated and accountable Strong verbal and written communication Ability to work independently Highly organized and detail-oriented Team-oriented mindset Ability to remain calm under pressure Strong time management and prioritization skills

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Career development plan
• Opportunities for advancement, Competitive salary based on experience Performance-based bonus opportunities Career growth opportunities Ongoing training and professional development Exposure to diverse technologies and environments

Why Join Legend Networking?

At Legend Networking, we pride ourselves on delivering exceptional service and technology solutions to our clients. We are looking for talented professionals who enjoy solving problems, helping people, and making a real impact every day.

If you’re looking for a fast-paced environment with growth opportunities and a strong team culture, we’d love to hear from you.

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Legend Networking is a rapidly growing managed IT services provider supporting organizations nationwide. We specialize in technology infrastructure, cybersecurity, cloud solutions, network design, server environments, and ongoing IT support.