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SAP Tivoli Consultant

Main Sail
United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
dice.com

Tech stack

Tivoli Management Framework SC Clearance

Job description

  • Support day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating effectively to keep services stable.
  • Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact.
  • Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes.
  • Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes.
  • Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate.
  • Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status.
  • Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests.
  • Maintain knowledge articles, troubleshooting notes, and shift handover summaries.

Requirements

  • Active Secret Clearance
  • Experience using IBM Tivoli tools
  • Experience maintaining job schedules
  • Experience maintaining and create jobs based on functional team input
  • Experience troubleshooting job failures and alerts
  • Ability to coordinate with functional teams to review failures
  • Ability to maintain relevant documentation

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