SAP Customer Service Representative

A successful Customer Service Representative (CSR) maintains a customer-focused mindset that enables the delivery of exceptional customer service. The CSR has complete ownership of the order management process, from initial order entry through product delivery for assigned accounts. The CSR interacts with customers as well as internal and external business partners. By developing strong working relationships, the CSR aligns internal resources and capabilities to achieve the goal of zero-defect customer satisfaction. Strong communication skills are essential to translate customer needs into actionable information that supports timely decision-making and issue resolution., * Manage customer engagement and order management activities.

• Process SAP transactions, including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices.
• Build strong working relationships with commercial team partners to exceed customer expectations.
• Analyze customer ordering patterns to anticipate customer needs.
• Serve as a liaison between customers and internal teams regarding administrative and technical matters, including EDI, Capture, and My DuPont systems.
• Respond to customer inquiries and complaints in a timely and professional manner.
• Review daily reports to proactively identify and resolve issues, including open order reports, returns reports, SAP block reports, and promise/failure reports.
• Demonstrate flexibility and adaptability in a dynamic, fast-paced team environment.
• Quickly identify customer issues and take ownership of their resolution.
• Investigate and drive timely resolution of customer disputes through collaboration with customers, credit teams, and sales representatives.
• Make return authorization decisions related to quality complaints within assigned Delegation of Authority (DOA) limits.
• Communicate relevant customer information, including forecasts, new projects, and organizational changes, to the account management team.

Do you have experience in Sales order data entry?, Do you have a High school diploma or GED?, * High school diploma required; associate or bachelor’s degree preferred.

• Previous customer service experience required.
• Order entry experience required.
• SAP R/3 or equivalent ERP system experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

3.33.3 out of 5 stars Auburn Hills, MI 48326 Hybrid work $25.21 an hour - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

On-Board Services is hiring a SAP Customer Service Representative in Auburn Hills, MI, On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k., On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.