Tier 1 IT Help Desk Technician/Social Media

Provides technical support to end user community and administers and maintains all technology systems for the organization., * Provides on-site and remote support to end users on a variety of issues.

• Responds to telephone calls, emails, submitted helpdesk tickets and face to face requests for technical support.
• Identifies, researches and resolves technical problems.
• Documents, tracks and monitors support calls to ensure timely resolution.
• Provides end user support for all network-based software applications.
• Installs and configures PC workstations, laptops and tablet PCs.
• Visits remote sites on a rotating and as-needed basis to perform end user functions not capable of being resolved remotely.
• Determines and recommends which products or services best fit the organization’s needs.
• Plans, writes and maintains documentation pertaining to systems operation and end user documentation.
• Ensures that sufficient documentation is available and maintained for all staff to ensure correct/optimal utilization of system features.
• Maintains inventories of hardware, software, forms etc…
• Maintains log of software application problems and status.
• Administers telephone systems and voicemail systems (move/add/delete/change and/or repair.)
• Assists all personnel with presentation/conference equipment and programs.
• Installs, configures and troubleshoots network printing.
• Works in conjunction with vendors and contractors to support and administer information systems.
• Maintains domain user account information including rights, security and system groups.
• Assists in training new employees to the level required for optimum job performance and provides refresher training for existing employees as needed.
• Regular and predictable attendance
• Ability to work in a cooperative manner with others
• Performs other duties as assigned

Do you have a valid Driver’s License license?, Do you have experience in iOS?, Do you have a High school diploma or GED?, Education: High School Graduate or General Education Degree (GED): Required

Associate’s Degree (two year college or technical school) or Work Equivalent, Field of Study: MIS, CS or Engineering Technology

Bachelor’s Degree (four year college or technical school) Preferred, Field of Study: MIS, CS or Engineering

Experience: 1 year of experience in MIS, CS or Engineering Technology

Computer Skills:

Microsoft Windows Desktop Operating Systems (required) Microsoft Windows Server Operating Systems (recommended) Microsoft Active Directory (recommended)

Microsoft Office Suite (required)

Advanced networking methodologies (TCP/IP) (recommended) Network Printing and Queuing (required)

Smart Phone IOS/Android (required)

VNC or similar remote control software (highly recommended), A+/Network+certification recommended, Microsoft technologies certification or other network engineering or administration technologies a plus. Valid driver’s license with insurance coverage required to drive to remote locations.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Accident Insurance
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• Personal/Sick Time
• Paid Holidays