Deputy Director of Application Support...

The Deputy Director of Application Support & Development will lead enterprise technology functions by setting direction, guiding execution, and ensuring effective delivery of digital services that support organizational priorities. This role partners with stakeholders to drive innovation, strengthen governance, and enhance service quality while building team capability and maintaining a strong focus on accountability, resilience, and continuous improvement. This position will report directly to the Information Technology Services Assistant Director.

Essential Duties

• Provide leadership and operational oversight for enterprise solutions and application development teams across Public Safety, Permitting and Regulatory, Web, Geospatial, and Application Development domains

• Develop and manage an IT solutions strategic plan, prioritizing initiatives to maximize operational efficiency, business value, and innovation.

• Oversee solution design, development, implementation, integration, and lifecycle management of enterprise software and digital services.

• Analyze departmental needs, recommend technology solutions, and ensure alignment with enterprise objectives and regulatory requirements

• Establish and maintain project management processes, resource planning, and quality assurance practices to ensure timely, reliable solution delivery

• Oversee vendor and contract management for application and solution services

• Serve on the Change Advisory Board (CAB) and ensure solution updates, releases, and enhancements follow controlled processes

• Ensure solutions support business continuity, disaster recovery, and risk management requirements

• Promote a culture of collaboration, innovation, and continuous improvement across all solution delivery teams

• Mentor and develop team leaders and staff to build organizational capacity and succession pipelines

• Represent the department in cross-functional meetings, committees, and external engagements as required

• Monitor compliance with relevant regulations, policies, and risk management practices.

• Bachelor’s Degree in information technology, computer science, or related field AND

• Nine years of progressively responsible experience related to the area of assignment, including two years at the Division Director level;

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

Preferred Qualifications

• Master’s degree in information technology, computer science, or related field AND

• Ten years of progressively responsible experience related to the area of assignment, including two years at the Division Director level, To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/government/departments/human-resources/benefits) .

01

Have you completed a degree in information technology, computer science, or a related field?

• Have not completed a degree in the specified fields of study

• Completed associate degree in the specified fields of study

• Completed bachelor’s degree in the specified fields of study

• Completed master’s degree or higher in the specified fields of study

02

How many years of division director level experience do you have?, How many years of experience leading large-scale technology projects or strategic IT initiatives do you have?, Describe your experience with governance frameworks (e.g., ITIL, Agile. DevOps, or CAB processes.) How have you used these to improve service delivery and system reliability?

05

Explain your experience managing mission-critical systems (e.g., public safety, regulatory, or high-availability platforms). How did you ensure reliability, security, and performance?

06

Describe your experience managing vendors, contracts, and budgets for application or solution services. How do you ensure accountability, performance, and value delivery?

The grade for this position is 304. Salary will be dependent on education and experience., Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees’ benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees

• Dental and vision plans

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle

• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission

• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.