IT Support Analyst

Cosmich, Simmons & Brown PLLC

Jackson, MS, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Software Applications Network Security Network Troubleshooting Windows Servers Remote File Sharing Azure Active Directory Computer Network Operations Office365 Peripherals Information Technology Hardware Infrastructure

+1 more

Vmware

Job description

Provide technical support and troubleshooting for hardware, software, and network issues
Install, configure, and maintain computer systems and peripherals
Respond to user inquiries and provide timely feedback, and resolution of IT-related problems
Collaborate with team members to identify and implement solutions to improve system performance and reliability
Assist in the administration of IT infrastructure, including servers, networks, and Office365
Document and maintain accurate records of IT support activities.

Requirements

Do you have experience in IT department experience?, Do you have a Associate’s degree?, * Proficient in Windows operating systems (Windows 10/11, Basic Windows Server AD Administrator

Strong knowledge of computer hardware components and troubleshooting techniques
Hands-on experience with desktop applications and hardware solutions
Experience with network operations and concepts
Experience with Azure Active Directory Admin Portals
Experience with video conference solutions such as: Zoom and Teams
Experience with file sharing solutions such as: ShareFile, Box and One Drive
Basic Experience with VMware
Understanding Of Endpoint and Network Security
Experience with support and patching tools such as Managed Engine /Ninja, etc.

Requirements:

Associate’s Degree in Information Technology, Computer Science, or a related field, Bachelor’s preferred

3 plus years’ experience in Information Technology.

Customer service skills to provide high levels of empathy, patience, and active listening. Understand user frustration and provide calm, patient, and personalized support.

Exceptional verbal and written communication skills to articulate troubleshooting steps clearly and manage client expectations.

Strong critical-thinking skills combined with a genuine passion for helping people.

We are seeking a highly motivated individual with excellent problem-solving skills to join our IT support team. As an IT Support professional, you will play a crucial role in ensuring the smooth operation of our company’s technology infrastructure. If you have a passion for technology and enjoy working in a fast-paced environment, we would love to hear from you.