Conversational Experience Designer - Healthcare/Claims

• Help frame the most important user tasks to solve by contributing UX insight during early discovery
• Identify where usability, comprehension, trust, or interaction breakdowns create friction across voiceand chat experiences

Our client is seeking a Conversational Experience Designer with at least 7 years of conversational UX experience as well as knowledge of the healthcare or insurance industry for a remote contract role., * Experience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voiceenabled products

• Strong writing, interaction design, and systems-thinking skills
• Experience designing multi-turn dialogue, fallback behavior, and recovery patterns
• Ability to connect user insight to product direction, not just interface execution

Pluses:

• Experience with AI or LLM-powered products
• Experience designing across both chat and voice modalities
• Familiarity with regulated or high-trust environments

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future Information Technology about 5 hours ago Sr Software Engineer, Storage Cribl Saint Paul, Minnesota $175,000.00 - $205,000.00 per year Other about 6 hours ago Project Control Specialist Beacon Hill Staffing Group, LLC Saint Paul, Minnesota $60.00 - $75.00 per hour, $20.75 - $31.12 per hour Health Care 2 minutes ago Registered Nurse, RN Obstetrics Altru Health Devils Lake, North Dakota $33.80 - $50.69 per hour Health Care 2 minutes ago Registered Nurse, RN - 6E Medical Surgical Altru Health Grand Forks, North Dakota $33.80 - $50.69 per hour

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing., Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.