Remote Help Desk Agent

The primary focus of this position is delivering excellent customer service while providing remote technical support to end users.

Customer Service & Support

• Serve as the first point of contact for technical support requests via phone, email, and ticketing system
• Provide professional, friendly, and efficient customer service at all times
• Communicate technical information clearly to users of all skill levels
• Follow up with users to ensure complete resolution of issues
• Maintain accurate documentation of issues, troubleshooting steps, and resolutions
• Prioritize and manage multiple support requests effectively

Technical Support Duties

• Troubleshoot basic technical issues involving:
• Windows computers and laptops
• Microsoft Office and common business applications
• Password resets and account access issues
• Email support (Outlook, Office 365, etc.)
• Network connectivity and VPN access
• Printers and peripheral devices
• Provide remote support using remote access tools
• Assist with new user setup and onboarding
• Escalate complex technical issues to senior technical staff when necessary

Do you have experience in Windows?, We are seeking a dependable and customer-focused Help Desk Technician to join our team in a full-time remote capacity. This role is ideal for someone who is passionate about helping others, has strong communication skills, and possesses basic technical troubleshooting abilities., * Excellent communication and interpersonal skills

• Strong customer-first mindset and professional demeanor
• Ability to work independently in a remote environment
• Strong problem-solving and critical-thinking skills
• Reliable attendance and accountability

Technical Requirements

• Basic knowledge of Windows operating systems
• Familiarity with Microsoft Office / Microsoft 365
• Basic understanding of computer hardware and software
• Ability to troubleshoot common technical issues
• Comfortable using remote support tools, * Previous help desk or IT support experience
• Experience working in a remote support environment
• Familiarity with Active Directory and user account management
• Experience with ticketing systems
• CompTIA A+, Network+, or similar certification

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance