IT Service Desk Technician

A growing manufacturing and infrastructure-focused company is seeking an experienced IT Service Desk Technician to provide frontline and advanced technical support across office and operational environments. This role is responsible for resolving end-user issues, supporting endpoint systems and shop-floor technology, and ensuring excellent customer service while maintaining efficient IT operations., * Provide IT support to end users via phone, email, ticketing system, and in person

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Handle Level 1 and Level 2 support requests and escalate infrastructure-related issues when necessary
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices
• Support manufacturing and operational technology including shared devices and workstations
• Administer user accounts, permissions, and access requests within Microsoft environments
• Maintain IT asset inventory and document incidents, requests, and resolutions
• Assist with hardware refreshes, software deployments, and other IT projects
• Create and maintain support documentation and knowledge base articles
• Provide excellent customer service while managing multiple priorities effectively

Do you have experience in Technical writing?, Do you have a Associate’s degree?, * Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered

• 3-5 years of experience in IT support, help desk, or desktop support environments
• Experience supporting manufacturing or operational environments preferred
• Strong troubleshooting and problem-solving abilities
• Excellent communication and organizational skills
• Experience with Microsoft technologies, Active Directory, Microsoft 365, and endpoint management tools
• Ability to manage time effectively and work independently or collaboratively
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus