JR. IT SPECIALIST

The IT Specialist supports the organization’s technology infrastructure, assists users with technical problems, and maintains hardware and software. This individual provides support across all organization locations., User Support:

• Windows 11 troubleshooting
• Laptop setup and deployment
• Docking station and monitor support
• Password resets and MFA assistance
• Microsoft Office application support (Word, Excel, Outlook, PowerPoint)
• OneDrive synchronization and file access troubleshooting
• Basic Microsoft 365 license assignment and removal assistance
• Printer and scanner troubleshooting
• Teams and Outlook troubleshooting
• Employee support for company-approved applications and mobile devices
• Troubleshooting work-related application issues including login, connectivity, printing, and Synchronization problems
• Mobile device email and work application configuration (iOS/Android)

Device Management:

• Intune enrollment assistance
• Device inventory and asset tracking
• Equipment set-up and replacement
• Asset tagging and documentation
• Peripheral installs and troubleshooting
• Inventory organization and lifecycle tracking

Site Support:

• Wi-Fi troubleshooting
• Basic network connectivity checks
• Conference room setup and support
• SIP phone troubleshooting and deployment
• Basic camera system troubleshooting
• Basic door access hardware troubleshooting
• Coordination with vendors for physical security systems
• Physical device inspections and replacement assistance

Operational Support:

• User onboarding preparation
• User offboarding preparation
• Documentation updates
• Ticket follow-up
• Vendor coordination assistance
• Physical installs, moves, adds, and changes
• Equipment recovery and reassignment during offboarding

Other Duties

• Perform other duties as assigned within the scope of the position.

Do you have experience in Customer communication?, Do you have a Associate’s degree?, * Associate or bachelor’s degree in information technology, computer science, or a related field is a plus, but not required

• 1-3 years professional IT support experience
• Industry certifications are a plus but not required

Skills, Knowledge, and Abilities

• Windows 10/11 troubleshooting
• Basic networking knowledge
• Strong customer service and communication skills
• Ability to travel between locations
• Ability to lift and install computer equipment
• Ability to work independently and prioritize operational tasks
• Confidentiality and professionalism

Preferred but not required:

• Microsoft 365 familiarity
• Intune exposure
• Printer troubleshooting experience
• Healthcare IT exposure
• Entra ID familiarity
• Basic applications PowerShell knowledge
• Experience supporting mobile devices and cloud-based

Work Schedule

• Full-Time

Physical Requirements

To comply with the Rehabilitation Act of 1973’s essential physical, mental, and environmental requirements, employees must be able to successfully perform all functions of their job with minimal supervision