Digital Consultants

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family., Digital Consultants is seeking a ServiceNow Certified Technical Architect (CTA) who will lead the architecture, design, and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This role provides hands on technical leadership across multiple platform areas-including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine-ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.

Responsibilities: ServiceNow Architecture & Platform Leadership: Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.

Serve as the technical SME for:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Security Operations (SecOps)
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• App Engine & Automation Engine

CMDB and CSDM:

• Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
• Lead platform governance, ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design, configuration, and implementation.
• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

Collaboration & Program Support:

• Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.

Network Architecture & Engineering:

• Provide SME level support on network infrastructure and network hardware.
• Implement, administer, and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
• Diagnose and resolve network issues with strong analytical and problem solving skills.

• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively in team environments and directly with customers.
• Self starter who can work independently with minimal oversight.
• Flexible and dependable, able to adapt to program needs.
• Ability to quickly learn new technologies and products.

Requirements

Experience:

• 10+ years of experience including:
• Clearance: Active TS/SCI Eligibility
• ServiceNow architecture, configuration, workflow development, and platform enhancements.
• Establishing and executing platform governance.
• Evaluating operational and strategic demands against platform capabilities and leading practices.
• Translating technical and business requirements into architectural blueprints.
• Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
• Creating architectural blueprints for federal agencies.
• Leading ServiceNow version upgrades.
• Deep understanding of overall ServiceNow platform architecture.
• Network security, LAN/WAN design, and network infrastructure documentation.

Certifications:

• ServiceNow Certified Technical Architect (CTA)
• DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security)

Technical Expertise:

• App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence
• Strong knowledge of CMDB and CSDM
• Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow

Preferred Qualifications:

• Experience with DoD NIPR, SIPR and JWICS Networks
• DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance
• ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
• Equal Opportunity & Accommodations