Help Desk Technician -Level 1

We are seeking a professional and customer-focused Help Desk Technician to join a growing team in St. Cloud, MN. This hands-on IT support role involves troubleshooting hardware, software, and network issues to ensure smooth daily operations. You’ll work closely with end users, providing prompt and courteous technical assistance while helping maintain a stable IT environment., * Respond to help desk tickets and provide technical support both in-person and remotely.

• Install, maintain, and troubleshoot computer systems, software, and peripherals.
• Support and maintain Windows operating environments and Microsoft Exchange.
• Escalate complex issues to higher-level support when necessary.
• Communicate clearly and professionally with users and internal team members.
• Keep work areas organized and maintain a neat, professional appearance.
• Occasionally travel for short-term, on-site technical support needs.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * 1-3 years of IT support experience required.

• High school diploma or equivalent required; bachelor’s degree preferred.
• Strong experience with Microsoft Windows, Exchange, and TCP/IP networks.
• Excellent customer service and interpersonal communication skills.
• Ability to support executive-level users with professionalism and discretion.
• Highly organized, proactive, and team-oriented.
• Strong problem-solving skills and ability to work independently when needed.

Working Conditions: This is a full-time, in-person position in a professional office environment. Regular use of computers and frequent user interaction occur throughout the workday. Must be able to lift and move up to 25 lbs for equipment setup and maintenance. Occasional after-hours support or light travel may be required. A clean, professional appearance and a commitment to confidentiality are essential.

$19 - $27 an hour - Temporary, Full-time, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Paid time off and paid holidays
• Health insurance (medical, dental, and vision)
• Term life insurance and short-term disability benefits
• 401K plan
• Competitive wages and performance-based pay increases
• Safety and employee referral bonuses
• Gift giveaways throughout the year
• Support from an amazing team of recruiters who advocate for you every step of the way

Our client is a respected transportation and logistics company headquartered in St. Cloud, MN, providing nationwide freight solutions with a strong focus on technology, reliability, and customer satisfaction. They foster a professional, team-oriented environment that values innovation, collaboration, and continuous improvement. This is an excellent opportunity to grow your IT career within a well-established organization that invests in both people and technology., At The Vision Companies, we go beyond matching skills to job descriptions. We advocate for you, ensuring a win-win for both candidates and clients by finding the right fit, not just any fit. Our personalized approach, grounded in core values, means we carefully select opportunities that align with your goals. We support you every step of the way and follow up to ensure satisfaction, treating each person as a valued individual.