IT Transformation and Change Manager

NEC is seeking a highly skilled and motivated IT Transformation and Change Manager to lead the implementation and execution of IT and business transformation projects., Lead the implementation of IT and business transformation initiatives, with a strong focus on AI adoption and enterprise systems. This role acts as a Business Analyst to ensure all new systems and processes are documented to a high standard, maintaining information assurance and best practices around compliance. You will work with managers to redesign processes, drive consistent system adoption, and coordinate with external partners to ensure delivery is on track., * To be responsible for implementation, ensuring that governance is defined and adhered to.

• Explicitly responsible for ensuring all systems, processes, and infrastructure flows are documented well, maintaining information assurance and compliance best practices.
• Build workflows and test them with users to get them ready for deployment, working with external suppliers if new functionality is required.
• Coordinate key interfaces during transformation and change of existing processes, developing comprehensive change management plans, communication strategies and training initiatives.
• To co-ordinate the outputs of the Change Advisory Board (CAB) and to perform the role of Change Manager with delegated authority to approve changes that do not require escalation.
• Engage with stakeholders and manage expectations throughout the change lifecycle
• Carry out Risk Analysis and Impact Assessments; ensure test plans and user acceptance tests (UAT) are completed and defects addressed before live deployment
• Conduct follow-ups of failed changes to ensure lessons learned and identify the need for Major Incident reviews.
• Review implementation instructions for technical feasibility and escalate potential challenges
• Assign responsibility for change implementation to appropriate resources and ensure instructions are completely understood.
• Review all implemented changes against objectives and coordinate scheduling to the live IT environment.
• Work with IT lead, team managers and directors to implement effective solutions, define strategy and secure the digital capability of the organisation.
• Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met.

Do you have experience in Microsoft Project?, * At least 3 years of proven experience in organisational change management, particularly within IT/technology projects.

• Proficiency in change methodologies (e.g., PROSCI/ADKAR) and project management tools (e.g., Jira, MS Project).
• Strong understanding of how systems, processes, and behaviours interact
• Strong stakeholder management, communication, and leadership skills.
• Knowledge and experience with CRM systems
• Knowledge and experience with Cloud server e.g. AWS
• Knowledge and experience with LMS software applications, * Graduate degree in Computer Science, Information Technology
• Professional certification ITIL/Service Management

Performance Measurement

• Delivery of change programmes
• Delivery of projects
• Working within budget and meeting timescale objectives
• Work with IT staff and service teams to set and review objectives

Pulled from the full job description

• Employee discount
• Sick pay
• Life insurance
• Free parking
• Company pension
• Private medical insurance
• Health & wellbeing programme, 24 month Fixed Term Contract - Full Time and Part-time (pro rata) equally considered

Hybrid but with regular office presence

£40,000 to £50,000 Full Time (pro rata P/T) experience determined, * Employee discount

• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

The National Extension College (NEC) is an educational charity based on the outskirts of Cambridge, which is part of the Open School Trust. NEC has provided tutor-supported home study courses directly to learners for over 50 years, and also publishes learning resources for colleges and training providers and delivers blended learning programmes for public and private sector organisations. Our mission is simple: NEC seeks to widen learning opportunities for learners who want flexible delivery of excellent and innovative courses and our staff are inspired and motivated by this mission.