IT Change Management Manager

As IT Change Management Manager, you’ll own the end-to-end change management process across the IT environment-ensuring changes are planned, assessed, authorised, scheduled, implemented and reviewed in a controlled way that protects service availability and quality., Lead and govern the full IT change management lifecycle, ensuring compliance with established policies and controls

Perform risk and impact assessments for proposed changes across services, infrastructure and business operations

Organise and chair Change Advisory Board (CAB) meetings with Digital/Information and wider business stakeholders

Coordinate change schedules and ensure clear, timely stakeholder communications

Run post-implementation reviews, capturing lessons learned and preventing repeat issues

Define, track and report change KPIs (e.g., success rate, failed/emergency changes, change-related incidents)

Drive continuous improvement, optimising change efficiency and reducing service disruption

Partner with service owners, operations teams and external suppliers to align change activity with priorities

Degree-level education (Bachelor’s in IT/Computer Science preferred)

5+ years’ experience in IT service delivery and performance management

Strong experience setting and managing SLAs/KPIs

Solid ITIL-based service operations experience

Ability to manage multiple priorities and respond quickly to operational challenges

Strong data/MI capability (data analytics)

Excellent written and verbal communication

High integrity when handling confidential information

Desirable

ITSM certification (e.g., ITIL v3/v4)

PMP (or similar) preferred

Knowledge of monitoring tools/technologies

Strong understanding of ITSM platforms (e.g., ServiceNow)

Good grasp of IT architecture fundamentals (servers, networks, key components)

Strong Microsoft Office skills (Excel, PowerPoint, Word)

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.