Desktop Support / IT Support Specialist

JOB DIVA INC

Hartford, CT, United States

about 2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$26,000.0

Working hours

Regular working hours

Job source

sunrisesys.com

Tech stack

Microsoft Windows Apple IOS VoIP Collaborative Software Desktop Computing Networking Hardware IP Pbx Microsoft Office Internet Protocol Telephony Software Troubleshooting Information Technology Laptops

+1 more

Network Server

Job description

Seeking an experienced IT Support Specialist to provide onsite technical support for desktops, laptops, network equipment, servers, Audio/Video systems, telephony, and related technologies. The role involves installation, troubleshooting, project coordination, and end-user support in a fast-paced enterprise environment., * Install, configure, and support workstations, servers, network, AV, and voice systems

Troubleshoot hardware, software, network, and infrastructure issues
Lead and support IT projects and technology deployments
Provide exceptional customer service and technical support
Coordinate with internal IT teams, engineers, and business stakeholders
Maintain documentation and follow IT policies and procedures.

Requirements

3+ years of customer-facing IT support experience
Experience supporting desktops, laptops, servers, networks, Audio/Video, and VOIP systems
Strong troubleshooting and customer service skills
Active Driver’s License
High School Diploma or equivalent, * Advanced knowledge of Windows OS and Microsoft Office
Experience with Mac/iOS environments
Knowledge of networking, VOIP, collaboration tools, and server technologies
Strong communication, leadership, and project management skills
Ability to manage multiple priorities in a dynamic environment