End User Computing Technician

Are you a tech-savvy problem solver who loves helping people and thrives in a fast-paced environment? As an End User Computing Technician, you’ll play a critical role in ensuring our employees stay connected, productive, and supported-whether they’re across the office or across the country.

This is a highly visible, hands-on role where you’ll combine customer service excellence with technical expertise, while supporting both day-to-day operations and strategic initiatives.

What You’ll Do

• Serve as the front line of IT support, assisting employees both remotely via inbound calls and in person at our Fort Lauderdale office
• Balance phone-based troubleshooting with hands-on deskside support for hardware and workplace technology
• Act as a trusted escalation point for senior leadership (Directors, VPs, SVPs, and above)
• Take ownership of support requests by creating, tracking, and resolving tickets in a timely manner
• Diagnose, triage, and resolve technical issues to minimize business disruption
• Maintain clear, accurate, and professional documentation for all support activities
• Build and maintain internal knowledge base resources to improve team efficiency
• Support key IT projects and rollouts on-site, ensuring smooth execution and adoption
• Participate in an on-call rotation to provide critical off-hours support
• Deliver a high level of in-person and remote customer service, building trust with employees across the organization

Do you have experience in Teamwork?, * Experience supporting Windows and Mac environments, including hardware and peripherals

• Strong troubleshooting skills across software and operating systems
• Excellent customer service and communication skills, especially in face-to-face interactions
• Strong attention to detail, organization, and documentation skills
• Working knowledge of technologies such as:
• Active Directory & Azure
• SCCM, VPNs, Office 365
• IP addressing basics & PXE imaging
• Prior experience in a Help Desk or IT Support role
• Hands-on experience with ticketing systems and managing escalations
• Ability to perform Tier 1 & Tier 2 troubleshooting
• Self-motivated with the ability to prioritize, take initiative, and work independently in an in-office environment, * Help Desk : 1 year (Preferred)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * Work on-site in Fort Lauderdale in a collaborative, team-driven environment
• Enjoy a consistent weekday schedule (8 AM - 5 PM) supporting work-life balance
• Take on a dynamic, hands-on role where no two days are the same
• Gain exposure to enterprise technology and senior leadership
• Grow your technical and professional skills while making a direct impact every day, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance