Change Success Manager

The Change Success Manager (CPQ - Configure, Price, Qoute) is responsible for leading and coordinating the activation and adoption of the CPQ platform across the Ecolab organization. This role partners closely with the CPQ project managers, key business stakeholders (sales, sales ops, commercial admins, commercial finance), training, and communications to ensure the CPQ solution is activated and adopted successfully within each business, delivered on time, within scope and budget, and aligned to enterprise priorities.

The Change Success Manager provides execution leadership across complex, crossfunctional programs, leading and coordinating training within the businesses, gathering ongoing feedback and identifying continuous improvement opportunities, tracking and reporting out of adoption metrics to gauge success, and reinforcing the value of the CPQ program across the enterprise.

What you will do

Lead the change management process for CPQ as the solution is activated by each Ecolab business and division

Lead training and activation initiatives, work with training and comms to adjust as needed based on critical perspective gain from activations

Help drive the adoption and success of CPQ with each SBU by:

Keeping a pulse on adoption and collecting feedback post launch

Organizing feedback and working with each business to drive action & provide clarity

Continuous reinforcement of the value of the solution with users

Capture success stories and work with training and communications to turn into value stories that can be shared across the organization

Partner with the training and technical teams to drive action on feedback limiting adoption and communicate plans back to SBUs

Help support the launch of new functionality and the training and ongoing change management processes

Renewals and Amendments

Digital Subscriptions

Other Future State Functionality

Own creating, tracking, communicating to Growth Ops leadership key success metrics related to CPQ including:

Average Quote Time

Positive Sales Feedback

Total Quote Value / Quantity

Quotes approved, implemented, etc…

Ensure alignment across multiple teams, vendors, and stakeholders to drive predictable outcomes through influence and collaboration

Facilitate alignment across global teams to support enterprise-scale delivery through crossteam communication, executive updates, and decision-making forums

Bachelor’s degree or equivalent professional experience

6 years of change management experience with a history of success driving change around highly complex initiatives across a matrixed organization

Program or project management experience leading cross-functional initiatives

Experience working sales / service teams to drive complex change initiatives moving from unstandardized (custom) processes to a standard organizational process across an organization (CPQ preferred)

Excellent communication and stakeholder management skills including experience with internal selling and influencing

Proven ability to communicate effectively and coordinate complex initiatives across groups of cross-functional stakeholders

Strong organizational skills in delivery planning and stakeholder management

Proven ability to operate in complex, matrixed enterprise environments

Strong organizational, analytical, and problem-solving skills, Background in change management with professional certifications (i.e. change practitioner training or similar)

Experience with operating in a large, global enterprise environment

Familiarity with technical backend platforms and AI-enabled solutions, Bachelor Degree

Annual or Hourly Compensation Range

The base salary range for this position is $96,700.00 - $145,100.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.